Successful leaders are identified by their ability to command respect and loyalty and their ability to motivate and energise other people. Communication and negotiation skills are among the most powerful tools available to managers responsible for implementing change.

This workshop concentrates on the nature and practice of effective communication and negotiating skills. Through a series of practical exercises, group work and discussion you will understand the attributes of leadership and your preferred leadership style. It will enhance your understanding of the key principles for successful negotiation and you will improve and fine-tune your negotiating skills. You will be better able to build and motivate, clarify and communicate your goals and promote agreement and collaboration for change.

OBJECTIVES On completion of this course you will be able to:

• Identify the essential skills for effective leadership
• Resolve conflict by negotiating solutions
• Establish clear guidelines for conducting successful negotiations
• Manage change and build trust
• Encourage and motivate teams to take ownership of a project
• Identify with people and understand their preferred team roles

CONTENT

• Leadership and subordinate style theory
• Evaluating environmental constraints
• Understand the importance of group maintenance functions
• Distinguishing process and procedure
• Developing your own communication strengths and resources
• Prioritising task functions
• Meeting the needs of the Task, the Group and the Individual
• Effective decision making
• Non-verbal communication

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