Negotiation is the “art of friendly persuasion”, the ability to sell yourself and your ideas. Successful global leaders are identified by their ability to command respect and loyalty and their ability to motivate and energise other people. Communication and negotiation skills are among the most powerful tools available to managers responsible for implementing change across cultures.

This workshop enhances your understanding of key principles for successful global negotiations and client relationship management. You will improve and fine-tune your negotiating skills to win support for your idea while advancing your ability to clarify and communicate your goals across cultures.

OBJECTIVES On completion of this course you will be able to:

• Conduct successful negotiations and be more influential and effective
• Identify and engage with people from different cultures
• Understand the expectations of international clients and teams
• Manage successful client relationships
• Manage change and build trust
• Manage conflict and difficult behaviours
• Acquire the skills and develop the mindset to accelerate your career using persuasion

CONTENT

• Difference between selling and negotiating
• First impressions
• Selling benefits
• Overcoming objections
• Closing techniques
• Ten principles of negotiation
• Awareness and non-verbal communication
• Dealing with difficult behaviours
• Team types and preferred styles of behaviour
  

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