This programme has been designed specifically for managers who are involved with staff appraisal, goal setting and performance reviews. Companies that fail to implement effective staff appraisal programmes are companies that frequently deal with issues of poor performance and high staff turnover.

This workshop concentrates on the nature and practice of effective communication and negotiation skills that achieve consensus. Through a series of performance review and goal setting exercises, group work and discussion, you will develop your skills for achieving successful performance reviews and negotiating agreed objectives. You will be better able to clarify and communicate your personal goals and objectives, respond positively to adverse feedback and collaborate successfully regarding responsibilities and work processes.

OBJECTIVES On completion of this course you will be able to:

• Review the basic steps and tools for implementing effective staff appraisal programmes
• Plan and conduct successful staff appraisals
• Understand the techniques for motivating staff with negative attitudes and poor performance
• Increase your ability to resolve conflict and reach agreement with your staff
• Motivate your staff to take ownership for individual and team goals

CONTENT

• Interview skills
• Planning and preparation
• Meeting individual needs
• Meeting task needs and group needs
• Non-verbal communication
• Listening skills
• Personal profile
• Conflict resolution
• Motivating and reaching consensus
• Dealing positively with negative feedback
• Dealing with aggressive/defensive behaviour
• A plan for managing your boss
• Action plan
  

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